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TLI - China Services Online |
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TEL: |
0086-20-38934210 |
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FAX: |
0086-20-38840217 |
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MSN: |
english@tlichinaonline.com |
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Skype: |
tlichinaonline |
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MSN: |
japanese@tlichinaonline.com |
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Skype: |
tli1956 |
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Read before register |
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Read before register |
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TLI-China Online's One-to-One Live Chinese
Teaching Service Agreement |
| TLI–China Online is a professional
online classroom platform providing a
one-to-one, live teaching model. TLI will
make a study plan for trainees after they
have paid tuition and booked classes. All
the study plans are to be taken seriously:
teachers will stand by online awaiting
students and start teaching on time, just as
in a real, face-to-face classroom. Please
read the agreement below carefully before
you book TLI-China Online one-to-one
classes. |
TLI's rights |
- TLI reserves the right to change
teachers in the event of certain
circumstances (such as a teacher’s
illness). If necessary, TLI will try its
best to request permission from students
and inform students about the
replacement of teachers before the
class.
- In the case of natural disasters or
unpredictable events that result in
network breakdown or interruption (such
as earthquakes or flooding), and which
prevent the online teaching from
beginning at the specified time, TLI
shall not bear responsibility for breach
of contract and shall not pay damages.
However, TLI shall be responsible for
providing classes to compensate for the
missed classes as soon as possible, once
systems have been restored.
- If classes aren't available owing to
Chinese holidays or international
holidays, TLI-China Online will give
special notice in advance, through the
website. As long as trainees book
courses through the platform systems,
classes will commence as usual, even on
the occasion of important Chinese or
international holidays. However,
customized classes may be unavailable
during the holidays, and all customized
classes will only be valid after they
have been confirmed by the office.
- Please take appropriate care of your
login ID. Trainees are expected to not
lend their ID to others. All classes
that have been booked must be taken by
the registered individual, and cannot be
transferred to others. If trainees
disobey the agreement, TLI reserves the
right to freeze the trainees’ student
accounts without reimbursement of
tuition.
- Unauthorized copying of the
software, e-books, teaching materials,
and documentation, and the selling of
these to others through various
channels, is illegal and forbidden. If
these activities are discovered, TLI
reserves the right to prosecute.
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| Teaching quality guarantee and supervision system |
- All TLI-Online teachers not only
possess relevant Chinese professional
university backgrounds, with proficiency
in at least one foreign language, but
have also accepted professional training
with regards to TLI’s unique teaching
methods, gaining qualification after
examination.
- All TLI teachers will
conscientiously prepare for lessons and
treat each trainee with the utmost
concern and respect so as to uphold the
standards of TLI's brand name.
- If trainees opt to study through TLI
after consultation, TLI will appoint an
experienced counselor to each trainee.
This counselor will be responsible for
making an individual curriculum and
study plan according to the trainee's
specific circumstances. The counselor
will participate in the whole study
process and will oversee the trainee's
study progress and the effectiveness and
quality of the training.
- TLI requires its teachers to observe
and imitate experienced trainers'
teaching, and our teachers will
frequently give public classes to learn
from each other, thereby ensuring
improvements in teaching quality.
- Students' regular after-class
assessment will offer an important basis
for the evaluation and supervision of
teaching quality.
- All teachers are required to conduct
online teaching at the site of TLI's
e-classrooms, unless during special
periods or for special reasons –
allowing TLI to offer a more stable
network. Moreover, a professional
classroom attitude is hereby guaranteed.
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| Change of
teachers |
To let students benefit from different
teachers’ characteristics, TLI-China Online
may arrange different teachers during one
course. However, all trainees have the right
to apply for a change of teacher without
paying extra money. Should a trainee require
this service, he/she should contact the
office staff through e-mail, explaining
requirements and specifying reasons for the
change.
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| Payment |
- TLI-China Online uses PayPal as the
main charge system. PayPal can be
utilized with a variety of credit cards.
Be assured that all personal information
is stored and processed through the
PayPal Company and not TLI. Please
contact the office of TLI-China Online
if other means of payment are required.
- Enrollment handling charge: all
trainees are required to pay the
enrollment handling charge before their
first class. The enrollment handling
charge should be paid along with tuition
fees but will be charged separately. The
enrollment handling charge may be one of
two types:
1) Ordinary enrollment handling charge –
$15: students can take classes within 15
working days after the date of payment.
2) Special enrollment handling charge –
$25: classes can commence within 7
working days after the date of payment.
- TLI adopts payment rules requiring
advanced payment. Trainees can choose
the following two ways to pay:
Payment methods
1) Payment according to a trainee's
courses: trainees shall pay for the time
units of the courses and the study
materials they have selected after
selections are completed.
2) Payment by Course Card: at present,
TLI China Online provides 4 types of
Course Cards with values of 50, 70, 100,
or 200 time units. Trainees choose
preferred values according to their
circumstances. Time units will be
available to students based on the
Course Card selected. See details below:
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Pay Value of Membership
Card Trainees Buy |
Actual Time Units
Trainees Get |
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50 time units |
55 time units |
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70 time units |
80 time units |
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100 time units |
120 time units |
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200 time units |
250 time units |
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- If a student's time units have been
used up before the completion of a
course (for example, if additional
classes were arranged, lessons were
repeated, or tests were required), a
student can buy extra time units after
reaching an agreement with his/her
teacher.
- Tuition fees: standard tuition fees
are presented on the "Courses and
Charges" page of the website
www.tlichinaonline.com.
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| Study Materials |
- TLI does not sell study materials
apart from courses, with the exception
of certain dictionaries. Study materials
will not be sold to trainees before the
purchase of relevant courses.
- If TLI study counselors recommend
several courses to trainees and trainees
accept these recommendations, trainees
shall purchase the relevant study
materials.
- If teachers and trainees discover,
after a week of study, that courses are
unsuitable, trainees can change courses
after their study counselor has agreed
to the changes. However, TLI will not
provide a refund for study materials
already sold. In addition, trainees will
buy new study materials for new courses.
- TLI-China Online only provides
e-books, and trainees should print paper
books by themselves if they so desire.
After a trainee has paid for tuition
fees and study materials, the trainee
can download e-books on the student
platform, or a teacher can send a book
by e-mail.
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| Booking
classes |
TLI-China Online provides 3 types of classes
and trainees can book classes on the "I want
to choose a course" page after login. The 3
types of classes are as below.
- One-to-One Classes —— TLI
standard classes
The TLI-China Online office will
post the standard schedule for the
present and following month. The 5th of
each month is the day on which schedules
will be posted. TLI's One-to-One Classes
will be provided 7 days a week, from
08:00 to 21:00. The classes will start
on the hour and last for 50 minutes.
There is a 10 minute break between one
class and the next. The actual available
study times are on the schedule posted
on the TLI website.
If trainees book classes three days in
advance, they can do it through the
platform system, at no extra charge for
the booking. If trainees book within two
days in advance, the booking cannot be
made by utilizing platform systems.
Instead, trainees must use the
"Customized Classes" function – shown on
the same page – to submit their specific
schedule, or trainees must contact the
TLI-China Online office to book.
Utilizing either method, students are
required to pay extra fees for the
service. Please consult the standard
service charges below.
- Group Classes
TLI will provide Group Classes
periodically, according to trainees'
needs. The information with regards to
Group Classes will be published on the
first page of TLI-China Online. To
guarantee teaching quality, Group
Classes have an upper limit of trainee
numbers, which is 3.
Group Classes will take place provided
there are 2 or more applicants, and the
classes will be charged according to the
actual number of trainees. Should there
be only one applicant, the TLI office
will contact the applicant to ask
whether he or she would like to have the
class and pay for it as a One-to-One
Class. The class will be given if the
trainee accepts the change, or canceled
without charge should the trainee not
accept the change.
- Customized Classes
If trainees need to book classes
within 2 days, or require classes to
meet their individual schedules, they
will book Customized Classes. Trainees
can select any time to start their
classes within the time frame of 08:00
to 21:00. Each class is still 50 minutes
in length.
Trainees should send applications to the
TLI office utilizing the student
platform. No Customized Class will be
valid until confirmed and teachers are
appointed by the TLI office. Once the
TLI office has accepted applications and
arranged classes, trainees will be
required to pay the additional service
fees. If trainees do not see the
confirmed Customized Classes in “My
Registered Classes”, the Customized
Class is not viable.
Please note:
1.To guarantee teaching quality, TLI has
a limit with regards to the number of
trainees who can book classes in the
same period. TLI will assign classrooms
according to the number of applicants.
If classrooms are not available during
TLI’s business hours, this may indicate
that all classrooms have already been
booked. A trainee can then select
another time, and can continue to search
for a convenient time – until the
selection is successful. During this
step, a trainee can also request
assistance from TLI staff.
If a trainee insists on booking a class
for a certain study period and the TLI
Online System cannot complete the
booking, the trainee should contact the
TLI-China Online office.
2. A trainee cannot book classes before
the TLI office has confirmed that
tuition fees have been received and that
the balance of a student account is
sufficient for a time unit.
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Cancellation of Classes |
| All booked classes cannot be
cancelled. They can, however, be
rescheduled. With regards to the process to
be followed, please refer to "Rescheduling
Classes". |
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| Rescheduling classes |
Once the schedule for
classes has been set, classes cannot be
cancelled, but can be rescheduled.
Additionally, rescheduling should comply
with the following two provisions:
- If trainees wish to reschedule
classes three days in advance, trainees
can accomplish this through the platform
systems, with no extra fees involved for
the rescheduling.
- If trainees reschedule within two
days in advance, trainees cannot utilize
the platform systems, but should contact
TLI-China Online to ask staff to
reschedule, and are required to pay for
this rescheduling service.
Please see standard service fees below:
Service charges for booking a class,
rescheduling a class within two days, and
customizing a class
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48 - 24 hours |
24 - 2 hours |
Within 2 hours |
Customize class |
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2 USD per class |
3 USD per class |
5 USD per class |
5 USD per class |
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- If a trainee does not inform the
office of his delay or absence: by
default, the office assumes that a
trainee will show up in the classroom on
time. If there is an absence or delay
without notification, a class will be
charged as normal.
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Provisions for Teaching Time |
TLI online classroom systems
have a strict designation of 50 minutes per
class with an interval of 10 minutes between
two classes. Any lateness upon the part of
teachers or trainees, or any prolonging of
classes for longer than 10 minutes, will
affect the next class. To ensure successful
management of classes, TLI has strict rules
with regards to lack of punctuality or the
prolonging of classes:
- The system allows trainees and
teachers to enter the classroom only 10
minutes before classes. Entrance shall
be denied if it is attempted earlier.
- A class set at 50 minutes can only
be prolonged by 10 minutes. After 10
minutes, the system will automatically
shut down the classroom.
- If a trainee is late by 10 minutes
or more, he or she may apply to prolong
the class, and the TLI office can
prolong the class after the teacher and
TLI office staff accepts the trainee's
application. However, the TLI office
will charge extra service fees of $5 for
the service, as it is then a Customized
Class.
- If teachers or trainees, for
whatever reason (including forgetting of
appointments, network failure, computer
failure, or power failure), are not
online within 10 minutes of the starting
time, they will be considered as late.
A teacher is expected to make up for
lost time in full if the teacher is late
for no more than 10 minutes. If a
teacher is late for more than 10
minutes, not only will the teacher make
up the class for 10 minutes, but
furthermore, that particular class will
be charged at only 50% of the rate, and
the TLI-China Online office will refund
50% of that one class fee into the
student’s class account after
determining the circumstances. The
trainee retains the right to make a
complaint and to demand replacement of
the teacher. If a trainee is late,
teachers shall not make up for the
lesson and the class will not be
prolonged.
- Should a teacher or trainee, for
whatever circumstances (including
forgetting an appointment, network
failure, computer failure, or power
failure), not be online within 20
minutes after the starting time, and
without notifying the other party by
phone in advance, the occurrence will be
defined as truancy. If the teacher is
absent, the TLI-China Online office will
refund one class fee into the student’s
class account. Furthermore, the TLI-China
Online office will compensate by adding
one more class unit into the student’s
account. If trainees are absent, the
system will automatically deduct fees as
per normal.
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| Class
Malfunctions |
| During the class period, if
any delay occurs from the teacher’s side,
for any reason (including network breakdown,
computer breakdown, or power failure),
teachers will make up for the lost time of
up to 10 minutes. If the delay is longer
than 10 minutes, the teacher will make up a
full class time of one session; if a similar
situation occurs from the trainee's side,
the class shall be treated as normal in
terms of tuition fees – there will be no
refund, nor a make-up-lesson for the missed
class. |
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Validity Period and the Extendable Charge |
- The period of validity begins from
the date on which a teacher is assigned
and the class scheduled. Prepaid cards
(Course Cards) valued at 50 time units
will be valid for a period of 3 months,
while 70 unit cards will be valid for a
period of 6 months, 100 unit cards will
be valid for 8 months, and 200 unit
cards will be valid for 12 months.
- After the valid date, students can
still use the remaining classes but will
need to pay an additional fee of $22 per
month. This additional fee will be
deducted directly from a trainee's
student account.
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| Trial
Classes and Refunding |
TLI-China Online Implements a 7-day-trial
system.
- Within the trial period: the period
from the starting date up to and
including the 7th day, is defined as a
trial period. Within the trial period,
if trainees are in any way dissatisfied
with classes purchased, they can e-mail
the TLI office to provide reasons and
have the right to require TLI-China
Online to refund all remaining tuition
fees, excluding enrollment fees and
costs for classes already taken.
- After the trial period: the trainees
will receive no refunds.
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| Tuition
adjustments |
Tuition fees are expected to be paid in
accordance with the original standard of
charges if they are within the valid time
period. However, if adjustments are made
after the end of the period of validity,
charges will be implemented according to the
new standards.
Special notes:
With regards to the provisos of this
agreement, teachers' acts are regarded as
acts of TLI-China Online, who should assume
the corresponding economic responsibility to
trainees; teachers should not assume
economic responsibility to trainees
directly, and vice versa.
If exceptional circumstances warrant special
treatment, trainees must apply to TLI-China
Online in advance, and the application's
request will not be valid until written
consent from TLI-China Online has been
granted (via e-mail.). This provision can
also be applied to other aspects of the
agreement.
Solemn Declaration:
Please read the service agreement before
classes start in accordance to the terms
given above; once classes have commenced, it
is assumed that a trainee is clear with
regards to these terms, and that the trainee
has accepted the above agreement in its
entirety.
TLI-China Online
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English
